Our commitment is to deliver products in impeccable condition, and we implement stringent measures to uphold this standard. However, there exists a slight chance of:
Damage during transit
Manufacturing defects
Incorrect items being delivered
In the event of any of the scenarios mentioned above, we assure you that we will either replace the item at no additional cost or issue a full refund. This is applicable if the request for replacement or return is submitted within 5 days of receiving the package. It’s important to note that no returns or replacements will be accepted once the order has been processed, except for the specified reasons outlined above.
To initiate a refund or replacement, please send an email to info@navshaa.com with your Order Number and the reason for the refund or replacement. Additionally, include a clear image of the product, highlighting the batch number, and attach the invoice for our reference. It’s crucial to note that we cannot take responsibility for any items returned without prior confirmation from us regarding the return or replacement process. Your cooperation in following this procedure ensures a smooth and efficient resolution to any issues with your order.
Upon acceptance of your return request, our team will schedule a pickup of the products within 4–7 days from the date of receiving your request. The refund or replacement process will commence only upon receiving the products in their original packaging, with seals, labels, and barcodes intact.
For product refunds, once your request is approved, you can expect the refund to be reflected in your account within 5-7 days. An email will be sent to you confirming the completion of the refund process. We appreciate your understanding and cooperation throughout this process, ensuring a seamless resolution to your return or replacement request.
It’s important to note that in the case of a replacement, it is contingent upon the availability of stock. If, for any reason, a replacement item is not available, and you have already made the payment, we will promptly refund you the full amount. Our commitment is to ensure a fair and satisfactory resolution to your request, and we appreciate your understanding in situations where replacements may not be feasible due to stock availability.
How will I get the refund?
In the event of a return, replacement, or refund, our process involves completing the refund within 5-7 days from the date when the products are received and verified at our warehouse.
For payments made through credit/debit cards or net banking, the refund will be processed back to the same account from which the payment was made within 5-7 days from the receipt of the returned products. Please note that it may take an additional 2-3 days for the refunded amount to reflect in your account.
In the case of cash-on-delivery transactions, we will initiate a bank transfer for the refund amount based on the billing details you provided. This process will be finalized within 5-7 days from the receipt of the returned products and receiving your bank details via email. Similar to card transactions, it may take an additional 2-3 days for the refunded amount to appear in your account. Your patience during this period is appreciated.
We regularly review and update our Cancellation, Returns, and Refund Policy to ensure its accuracy and relevance. Please be aware that we retain the right to modify or revise this policy at any time without prior notice to you. Any changes made will take immediate effect upon being posted on our website. We appreciate your understanding and encourage you to check our website periodically for the most up-to-date version of our policy.